Suspending delivery area:
Merritt, Yarrow, Quilchena, Abbotsford and Chilliwack
Temporary Shipping selection suspending:
UPS Standard Ground
Free Shipping (B.C. Interior, Vancouver Island)
Temporarily Free Shipping suspended: Affected Areas (B.C. Interior, Vancouver Island)
Items shown in SHIP TODAY - CANADA to CANADA are in stock and available ship out from Vancouver, Canada.
Local Delivery/ Pick up available : Vancouver Area
Vancouver/ North Shore/ Richmond - Fedex/ Canada Post 2 - 7 business days
Greater Vancouver/ BC - Fedex/ Canada Post 2 - 9 business days
Alberta, Saskatchewan - Fedex/ Canada Post 3 - 14 business days
Ontario, Manitoba, New Brunswick, Quebec - Fedex/ Canada Post 7 - 14 business days
Prince Edward Island, Newfoundland, Labrador and Nova Scotia - Fedex/ Canada Post 7 - 14 business days
Canada - Orders over CA$75 qualify for free delivery! Your order will be delivered within 14 - 21 days with this service.
Select Free Standard Shipping at checkout. Parcels eligible for free shipping are usually delivered in 14-21 business days, depending on stock availability, warehouse location and shipping destination.
Excludes heavy/oversized product or shipments.
FREE SHIPPING ELIGIBILITY REQUIREMENTS:
Packages from our Vancouver Office can be shipped by Canada Post/ Fedex. Fedex packages usually arrive at their destination 2-7 business days after shipment. Canada Post packages 7-14 business days after shipment. Tracking information for packages shipped via Fedex/ Canada Post will automatically be sent to you when your order is shipped.
Packages from our warehouses in Japan can be shipped by EMS (Express Mail Service), EMS is the fastest and most reliable form of international shipping. EMS packages usually arrive at their destination 14-28 days after shipment. Tracking information for packages shipped via EMS will automatically be sent to you when your order is shipped.
Tracking information: Japan Post delivers parcel to your country and till then Japan Post updates tracking information. Once parcel is in your country, all tracking information is updated by your country’s Post Office.
Please ensure that you have provided us with the correct delivery address when placing your order. If an order is returned to us because the address given to us is incorrect, you will be responsible for paying postage again.
If an order is returned to us because the package was unclaimed, you will be responsible for paying postage again.
Once your parcel is already shipped from Tokyo then we won’t be able to assist you in rerouting your package. What you can do is to contact your local post office and request your package to be rerouted.
If a parcel is returned to our office in Tokyo for a reason arising from a client (e.g. an incorrect address), we will resend the parcel to the correct address but the client needs to pay for a full shipping fee even if an order was eligible for free shipping. The client will be contacted by our Tokyo office as soon as we receive the parcel.
If your order hasn’t been shipped out of Japan yet, to change your shipping address, please log into “My Account” and change your address there as soon as possible and notify us by email immediately. If your order has already been dispatched, we won’t be able to reroute your package – please contact your local post office, provide a tracking number which you receive from us and request to reroute your package to your new address.
LOST OR DAMAGED GOODS
We ship all over the world using Canada Post and USPS. Please note that not all shipping methods within Canada and International destinations include tracking and insurance. Upon choosing shipping without tracking, you are taking the responsibility for lost goods. Popov Leather will not replace or refund items sent without tracking that are lost or damaged in the mail. Without a tracking number we cannot file a claim with our mail system.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. As a seller, we are expected to be in compliance with the import laws and regulations of the countries we ship to. This includes accurately representing the contents of your package. For example, we must ensure that a sold item is not marked “gift” on a customs declaration form.
We do everything what is possible to make sure that there is no additional fee in your country. We also pay extreme attention to the way we package your products. However, we do not have any possible way to influence your country’s customs laws. In some countries, you might have to pay tax before getting your package. Customs taxes are not included in the total of your order and it is your responsibility to confirm whether or not duties and taxes may be levied.